Account support
A transfer that hasn't arrived, a verification question, anything about your own account.
Contact
Talk to a person
Talk to a person
who works on this.
We're a small team and we answer our own support. Pick the right inbox below and you'll skip a triage step.
Business & partnerships
Higher volumes, a corridor you need that we don't list yet, or working with us as a settlement partner.
Compliance
Questions about verification requirements, document handling, or a decision on your business account.
Security disclosure
Found a vulnerability? Send us enough detail to reproduce it and we'll acknowledge it. See our security page.
Before you write
Two things that get you an answer faster
Include the reference
Every transfer has a reference on its
detail screen. With it we can find the transaction in seconds
instead of asking you three follow-up questions.
Write from your account email
We can't discuss an account with an
address that isn't on it. Writing from the registered email saves a
verification round-trip.
We will never ask for your password or your six-digit transaction
PIN. Not by email, not by phone, not in chat. Anyone who does is not us.
What to expect
Our own targets, not a promise from a call centre
- Account support
- Same business day
- Business enquiries
- 1–2 business days
- Compliance review
- 1 business day
- Security reports
- Acknowledged within 72h
Suspect an unauthorised transfer? Email support immediately and
revoke your other devices from Profile → Devices.